TYPE:ServiceMODEL:TaosYEAR:2023
the service adviser got me the appointment i needed and was informative
Average Score (276 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
You guys need to stop ripping your customers off. Your service person try to charge us over 1000.00 to fix something on my car that I end up paying 132.00 at a local mechanic to fix.
TYPE:ServiceMODEL:TiguanYEAR:2023
I was very impressed with how organized and patient the whole staff is. I was greeted as soon as I pulled up for my 20,000 mile service appointment. My car was checked in on time, I waited in a comfortable area and received a text when done. The waiting room was nice with a small kids area AND had a clean restroom. My service guy was the BEST. He answered all of my questions and was very clear about the extra fee for rotating the tires which I had requested. Great team work, thank you!
TYPE:ServiceMODEL:JettaYEAR:2019
Smooth experience with great customer service
TYPE:SalesMODEL:TaosYEAR:2025
Michael made sure this purchase was easy and stress free. We give him repeat business he is the best.
TYPE:ServiceMODEL:TiguanYEAR:2023
With a nudge from the service supervisor (did not offer his name) Jackie and team were able to accommodate my oil change AND it was comped, due I believe, to the unexpectedly long time to service the car despite having an appointment. I think the company policy should be to tell/remind/be VERY clear about time frames for various services. I ONLY WANTED AN OIL CHANGE but this somehow became a 6k check-up all of which is not explained anymore, in advance, because you seldom interact with humans. I know that my car was being serviced at about the same time as walk-ins and they were "waiting longer than they thought they would have to" so how could you possibly explain the prioritization of appointments over walk-ins. Surely every service tech is not ONLY doing oil changes. I'm sure its a challenge to balance all the variables and manage payroll costs busy but ultimately whether I end up doing a new lease or buying (at Schumacher or elsewhere) will be very dependent on the two or three pretty bad experiences I've had with the service dept since my first lease. Jackie rescued the day by arranging the comp or cashing in on a limited number of "customer courtesies" she's given to dispense so she deserves some credit but not without the intercession of the supervisor who seemed to think that I should have known "pretty much everything takes 2-3 hours". Really?
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2024
Had to drop off my car for tire replacement, sent a lyft driver to take me home instead of waiting all day for the tire to be delivered. Was able to get me in.
TYPE:ServiceMODEL:TiguanYEAR:2024
Thomas was awesome and the service was very fast