Average Score (276 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

276 Ratings

4.7 Average

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  • Stacy O.08-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Extraordinary service experience was able to diagnose the problem and resolve the issue in a timely fashion

  • Becky M.08-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Everyone there is always so friendly and helpful

  • Charles T.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Lida G.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    When for 1st oil change and customer service (Shane) was attentive, polite and when above and beyond to make us feel appreciated

  • Ketty M.08-18-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    I had a wonderful experience purchasing my car at Schumacher Automotive, Inc. The process was smooth, professional, and stress-free from start to finish. Camilo, my sales representative, went above and beyond to make sure everything was clear and handled with care. He was knowledgeable, patient, and very attentive to my needs, which made the entire experience enjoyable. I truly appreciate the excellent service I received and highly recommend both the dealership and Camilo to anyone looking for a new car.

  • Joan M.08-15-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I just wanted to give a shout out to Michael Fox. He’s been the best service person I’ve had yet. He kept me up to date on what was being done on my car. Most importantly, he got a car for me to use while mine was being worked on.

  • Ellen D.08-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Considerate Polite Quick Professional Excellent Service

  • Leslie G.08-08-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    I have been looking at the Atlas Cross Sport for months. Together w Doug ( salesman ) we found the right time to get out of my Infinite lease. Doug was patient and worked hard to gain my trust and eventually my business.

  • George L.08-08-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Dylan Wetula was outstanding! He was significant on my decision to buy my Tiguan. No regrets, all is great fully satisfied with the accomodations and customer care.

  • Jefferson B.08-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2021