TYPE:ServiceMODEL:AtlasYEAR:2024
Average Score (276 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
Made service appointment days in advance. Nonetheless, no service for first day and not until afternoon of second day. Knowledgeable and friendly service advisor, Jackie, but unfortunately zero communications by phone/text/email the first day and only limited communications thereafter. Technician, Skip, was helpful, understood problem and once he was assigned to work on the car, and it appears he solved and repaired the issue
TYPE:ServiceMODEL:AtlasYEAR:2020
Great service and staff. Best experience in a dealership yet.
TYPE:ServiceMODEL:JettaYEAR:2019
my check in guy kept my informed on my vehicular and was professional and courteous.
TYPE:ServiceMODEL:JettaYEAR:2019
For some reason it took 8 hours to do an oil change with hardly any communication with me. I had to reach out to them and then they responded.
TYPE:ServiceMODEL:TiguanYEAR:2019
Kelvin was great. Kept me up to date on eta of service performed
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2023
Excellent
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Calvin helped us and he was great. Made every effort to meet our needs. Resolved our issue in no time.