Average Score (276 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

276 Ratings

4.7 Average

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  • Roberto M.09-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    The service advisor, Jackie, was phenomenal. Great customer service and the vehicle was completed quickly.

  • Genia B.09-23-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    The initial VW Cross Sport purchased required a new transmission installed after day 2 of owning the vehicle. Contact salesman, Yousef Mahmoud and service advisor, Jackie Cannon more more detailed information regarding this matter.

  • Lisa L.09-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Donna L.09-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    It was easy for me to get an appointment, my Service manager was courteous and professional. The issue with my car was resolved within two hours.

  • Vanessa V.09-19-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Jackson G.09-18-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Daniel Wiseman was an excellent salesman and was super respectful and nice. He was also very smart. Me and him talked about family, cars we've liked over the years, and our experiences with German cars. Super fun, quick, and informative.

  • Lacetia F.09-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    MY SERVICE REP. MICHAEL FOX IS OUTSTANDING!!!! HE IS THE BEST!!!!!

  • Richard G.09-12-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Philip D.09-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Easy scheduling and drop off an pick up. Appreciate also, being able to get a Lyft ride back and forth to my home too! Nice customer service.

  • Madyson P.09-10-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    The service was quick and efficient and any answers I needed got back to me in a just and timely manner. I felt very welcomed, especially since it was my first time servicing my car.