TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Couldn't really expect more
Average Score (276 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID.4YEAR:2024
The whole process was smooth and every single person was very helpful and professional.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service was all done in 1 visit, when I expected it to take two trips.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
service advisor, Marco, was not at all accommodating. I sent this email to him last week and he did not bother responding. Marco - I wanted to speak to you when I dropped off the Chevy loaner after it was cleaned yesterday but you were busy at the time. I understand the issue of bringing in a loaner that is messy and apologies on my end for that. There were many frustrations on this entire experience and as an end customer I do not care if it is corporate VW or not. You guys stand behind the VW brand name. I run a business and customer service is important to me. If I were in your shoes I would have taken a different approach, I would have said look this is not the way to return a car however you have gone through alot of trouble and we will take care of it. I literally found out yesterday morning the Atlas was ready, I had dropped the kids at school and taken out the car seats, sure I should've gotten the car cleaned however this wasn't a not normal circumstance. We had that car for 2 months with 2 little kids. The issue I had is when you said I will not to loan you cars in the future, I took that as a threat and something very unprofessional. I just need you to understand where I stand on this.
TYPE:ServiceMODEL:TaosYEAR:2022
Very professional
TYPE:ServiceMODEL:TiguanYEAR:2021
Michael Fox was extremely professional, courteous and made sure my service needs were being handled appropriately. He explained everything clearly and followed up on a timely basis.
TYPE:ServiceMODEL:GolfYEAR:2019
Jackie was so pkeasant and responsive
TYPE:ServiceMODEL:TiguanYEAR:2020
Service advisor was irritated and very rude. They are understaffed and when arriving to pick up our vehicle the advisor had to go wash a car for another customer making us wait while our car was parked and ready. Upon returning he was very rude. This seems to be consistent with this dealership and they are really busy to be so understaffed. When you call in to make an appointment the receptionist that scheduleds doesn’t provide the name of the advisor and this is critical as you can get any where without the persons name.
TYPE:ServiceMODEL:BeetleYEAR:2018
Customer Service needs improvement. I was not notified by the Service Dept. or CS that my Service Advisor was out of office. I was calling for 3 days to get in touch with someone who could tell me when my VW would be ready for pickup. My car was at your location for 6 days. I couldnt ever get the Service Manager on the phone.