TYPE:ServiceMODEL:TaosYEAR:2024
They did a good job on time
Average Score (276 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
The mechanic was very nice, but we have never had the greatest experience with service representatives. This time, the door was dirty, as someone had serviced the car and touched the very light tan door. Also, there is a black pen about 2 inches above the driver's seat, as someone reached for the seatbelt with a pen in hand. We are not taking the car to this dealer anymore.
TYPE:SalesMODEL:TaosYEAR:2025
Troy. Magee went the extra mile to help me . Also Petrova was excellent
TYPE:ServiceMODEL:TiguanYEAR:2023
excellent customer service and professional service!
TYPE:ServiceMODEL:TaosYEAR:2024
It was the one year service included with the purchase of the vehicle
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
My rep Michael was good but the service took over 2 hours. I would have liked to have been kept up to date on the status of things...just checked in on once or twice. Michael was pleasant and helpful tho. He ran my car through the car wash which was a nice little touch.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2024
I dropped my car off early on Wednesday and was told it would be ready the same day or the next day. When I still hadn’t heard anything on Friday at noon, I called and left a voice message. It seems that something was wrong with your phone system and my advisor didn’t get my messages. After speaking to the operator at a different location, she got a message to your office. Finally, just before 5 on Friday, my advisor called me that her manager gave her the message I was looking for her and told me she had just gotten my keys. I should have been notified Wednesday or Thursday that it was going to take longer.