TYPE:SalesMODEL:AtlasYEAR:2025
Average Score (276 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2024
Jackie was wonderful. I could not have asked for a better person!
TYPE:ServiceMODEL:TaosYEAR:2024
Upon arrival I was lost as to where to go, no one was around. My service advisor Jacqueline was late checking me by 10 minutes, and the first thing she said to me was “ your appointment was for 8:30” she did not even greet me first. I showed her my phone with the appointment time being 9:00am which I arrived on time to. I was then told my oil change would take up to two hours which Honda dealerships take only up to about an hour for an oil change. This oil change took 3 HOURS AND A HALF. At 11:30 is when I see them taking my car back. I left at 12:30. 9:00 am to 12:30 pm. With little updates in between. Thankfully Jacqueline was nice enough to fill my gas tank up for the inconvenience.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:BeetleYEAR:2019
Michael is wonderful
TYPE:ServiceMODEL:Tiguan LimitedYEAR:2018
Your customer service was great. Your pricing exceeds my needs and local market pricing. I cancelled one repair because your ridiculous labor charges and the markup on spare parts.
TYPE:ServiceMODEL:AtlasYEAR:2019