TYPE:ServiceMODEL:TaosYEAR:2024
My 6 MONTH old, BRAND NEW, vehicle was in for service for a NEW ENGINE from 2/27-4/29/25 with no updates unless I called to inquire, even though I was promised to be kept up to date. After one week in the shop, I was finally called to pick up a loaner vehicle and was told my vehicle would be ready the following week, making it three weeks total. I did not receive my vehicle for well over 2 months. Upon receiving my vehicle on 4/29/25 within 1 mile i had to turn around and return the vehicle for service, as it was not in working order. The Service Manager, Anthony Carroll, was very aloof, short, and for lack of a better word, rude. He stated that it was no big deal and was not uncommon for a BRAND NEW vehicle with 6k miles to need a new engine. He went as far as to say, "you're car was probably built on a Monday or Friday". Eluding to the manufacturer not being motivated on Mondays or in a rush for the weekend on Fridays, therefore producing subpar vehicles on those days. This did not sit well with me at all. Upon returning my vehicle I was told that they had their worst tech assigned to work on my vehicle, which left me aghast. You have an ENGINE REPLACEMENT and put your worst tech on it? WHY? And by the way when I first dropped off the vehicle I was told they had their BEST tech on it and not to worry, after I had expressed my immense concern over a new car needing an engine replacement and how I knew this vehicle would never be the same again. On 5/2/25 I sent my partner to the dealer to get some paperwork from the service department and she noticed my vehicle sitting up by the service intake area. When she asked if it was ready (because I had receive no phone calls), she was told by the service advisor no, that she didn't want to release it to us because she didn't feel comfortable doing so and she had been driving it to lunch that week to "make sure it was good". After this encounter I then received a phone call from the Service Manager, Anthony, stating that "it's fine if you want to leave your car here, but I need that loaner back". To which I said, I never said I wanted to leave my car there, the service advisor said she didn't feel comfortable releasing it to me. He said it was ready, so I picked up. Today, 5/3/25, as I came home from running errands, I once again had an ENGINE ALERT that my oil was overfilled and needs to be reduced. After letting the engine cool down for over two hours I checked the oil and it was indeed overfilled past the max fill line. I now have to be inconvenienced, AGAIN, to drop my vehicle back off at the service center on Monday. To say I am outraged is a complete understatement!