Average Score (276 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

276 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Richard A.05-14-2025

    TYPE:ServiceMODEL:Golf RYEAR:2019

    Great service consultant

  • Whit B.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Jonathan G.05-09-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    It was easy, the job was done right, and the Service Writer was a pleasure to work with. Overall a great visit.

  • Michelle B.05-08-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Easy, professional and excellent customer service.

  • Darlene M.05-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Jackie was very prompt with assisting me with my tire. It was a Friday afternoon & my tire light went on for the low pressure. I was about to head out to drive to the other coast that day & she was able to get me in & all fixed up so I could be on my way. And, she was very friendly, eager to help & concerned about getting my tire fixed before driving such a distance!

  • Marcia G.05-08-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    My Service Advisor, Michael Fox and the Service Manager, Anthony Carroll always go above and beyond to assist me with my service needs.

  • Marie M.05-06-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Was satisfied with service rendered

  • Robert W.05-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The service and knowledge given from Michael Fox my service agent was elevated and a seamless experience...

  • Sarah G.05-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    The service that was performed was adequate. The wait time was not. My car sat for 2.5 days before it was even looked at. It makes no sense to have a customer book an appointment but then not even look at the car for days. No loaner car was available until shortly before my car was done.

  • Luke L.05-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022