The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Lexy R.05-27-2025
TYPE:ServiceMODEL:TaosYEAR:2023
I recently visited the Volkswagen service department, and I couldn’t be more pleased with the experience. From the moment I arrived, everything ran smoothly and professionally. What truly stood out, however, was the outstanding support I received from my service advisor, Thomas.
Thomas was incredibly helpful, knowledgeable, and communicative throughout the entire process. He took the time to clearly explain what services were needed, answered all my questions with patience and clarity, and kept me informed every step of the way. His professionalism and genuine care made a huge difference and turned what can often be a stressful experience into a very positive one.
It’s rare to find someone so dedicated to providing excellent customer service. Thomas not only ensured that my car was well taken care of, but also made sure I felt valued as a customer. I truly appreciated his attention to detail and friendly attitude.
Thanks again to Thomas and the entire team at Volkswagen – this is exactly the level of service that builds customer trust and loyalty. Highly recommended!
Joan M.05-26-2025
TYPE:ServiceMODEL:TaosYEAR:2024
Michael Fox helped me with my car servicing. What a great guy. Very helpful and explained all that was done.
Hali F.05-25-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Had to wait over a week for diagnostics, had to wait 3-4 weeks for a small Jetta loaner not comparable to the Atlas we brought in( we have kids). Had to wait over 4 months for a piece needed for repair. Car sat outside for months while waiting for piece. Finally picked up the car and it started giving low battery warnings a day after. Now the car randomly turns off when driving slow in parking lowly or backing out of driveway. Have to shift the car into park and turn the vehicle back on. Don’t feel safe driving vehicle with my family. Not reliable. First time bringing it to this location for repair and will be the last. Had to reach out multiple times to dealership to try to get updates throughout process. Was in communication with VW customer care who was really no help throughout process. Submitted everything to VW buyback program, they said they had 60 days to review to respond. It’s been over 60 days with no response.
Ernie S.05-24-2025
TYPE:ServiceMODEL:AtlasYEAR:2025
Vivek A.05-23-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Thomas was great!
Janice C.05-21-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
James M.05-19-2025
TYPE:ServiceMODEL:BeetleYEAR:2019
great experience, customer support was first class
Natasha S.05-18-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Our service rep, Jackie was great!
Andrew J.05-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Service person was nice and helpful but the service too way too long…
Melina G.05-15-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Thomas Vargas is wonderful. He has always been pleasant and helpful. He got me in and out quickly for an oil change. He remembered my name from months back, which adds a personal touch. Very nice young man.
