Customer Reviews | Schumacher VW
Johan Velez & Robert Neyra were absolutely wonderful through the car buying experience.
Thomas Vargas was our service advisor and he was extremely professional and polite. He made the whole experience great. Also helped that most of our service was covered under warranty. The one thing I was not happy about was I had to pay $250 just to get told that my headlight was aftermarket and not covered under warranty. Seemed a little extreme.
Yonatan Gonzalez was great. I walked in to the dealership just to take a look, wasn't planning to buy anything yet. However, he made it too easy and quick that I ended up leaving in a new car. Thanks!
Great experience at Schumacher VW. Sales Rep Yonatan Gonzalez was terrific. Love the Taos.
Within five minutes of being at Schumacher VW I was impressed. Noam was my sales associate, and I knew if I was going to buy a car it would be with him. He was so knowledgeable, and kind. Noam was also very patient, as I had to go back a few times with my baby! He was always easy to contact, and easy to communicate with. The financial assistant I worked with was also amazing! This has been the best car buying experience I have had. My 2024 VW Atlas is perfection and I am so beyond happy with how everything ...
Reiss was amazing in showing me how to use dashboard. Professional service.
Yonatan Gonzalez, Thank you for all your extra work in getting us the car we wanted. You went above and beyond. Dealership is lucky to have you. Very happy with our 2024 Atlas🚙 beep beep.
Very friendly and helpful staff
I had a wonderful experience purchasing my new car and trading in my 2013 passet. I hope to have the happiness with my new Volkswagen as I did with my old
Noam was great to work with!
From the minute I walked into the dealership the first time until I left with my new Taos I was greeted with big smiles and hellos from everyone in the building. Tyler was very patient and a great help in walking me through all the necessary steps in buying a new car.
Love this place. We have been here 4 times to lease auto's and will continue to come back.
Service was fast and easy. I had no issues and Daniel has great customer service.
Fast and great customer service
Worked with Emmanuel Fernandez on my latest purchase. Great to work with and made the whole process easy. Definitely recommend him.
Working with the dealership was easy and no nonsense. I was treated well and the transaction was transparent. Definitely recommend.
You can never go wrong at Schumacher VW Lake Park! Yousef Mahmoud was informative and easy to work with.
Daniel was amazingly helpful from start to finish! From my initial phone call, he completely understood the urgency of my situation and got me in the following day. I was set to leave the country for a week and he assured me that everything would be completed by the time I got home. I received the notification that work was complete literally a day after I dropped it off, allowing me to completely relax and enjoy the rest of my trip. Communication was on-point and his positive attitude helped make the process easy and enjoyable.
Noam and the staff here are excellent and top tier. Thank you for all the help on my new Tiguan.
Service was quick. Online appointment not so great! As for the service writer Daniel @ the Northlake Volkswagen was great and knowledgeable. The repair work was fast and clean with no issues.
Daniel was my service consultant and he was very friendly and helpful.
salesman Yonatan Gonzalez was great! I'm telling everyone to go buy a car from him!!
Don Meyers was an absolute pleasure to work with. He is very knowledgeable and truly looked out for me. Very attentive and didn't make us feel like just a sale. I had a little hiccup and he not only was reachable immediately but also offered solutions. I highly recommend him for your new or used car needs.
Troy McGhee did his best to make sure I got the car for the right price !
I live in Indiana, but came down for two weeks to fill in for a vacationing colleague. During my last week, suddenly an engine light came on and my car began to drive very poorly. This was a Sunday. On Monday, I called for an appointment, but was told I couldn't be seen until a week from then. I explained my situation and a gentleman named Dan said he'd try to squeeze me in. Not only did he, but I had my car back the same day. It was a great relief and fantastic customer service.
My vehicle had a few issues with some warning lights suddenly appearing. Daniel helped me get an earlier appointment. He kept me informed as to how the issues were being corrected and also coordinated having 4 new tires installed on my vehicle since the vehicle was already at Schumacher service department. As soon as my Passat was ready, Daniel called me so that I could pick up my car and settle my bill. My car was also vacuumed and wash upon my pick up. Daniel is a terrific consultant and asset to Schumacher.
Daniel was a major help. Great customer service.
My service representative Daniel, was great and really put forth the extra effort to deliver superior service!
great service!! great salespersons !! Yonatan Gonzalez was a pleasure to work with.
Excellent experience! Troy McGhee was very nice and informative about the cars and their features. I totally recommend!
very kind, helpful and amazing person!! so glad i had Troy help me buy my first car!!
Great communication and service
I enjoyed great team effort
(Translated by Google) Robert Neyra!! Thank you very much for being such a good seller and your great service. Excellent attitude. (Original) Robert Neyra!! Muchas gracias por ser tan bien vendedor y tu gran servicio. Excelente actitid.
Great experience. Laz Garcia provided the best car buying experience I've had in awhile. Great salesman!!
Great experience with service at Schumacher. My Advisor Rob made me feel welcome, was knowledgeable about my vehicle, and addressed all my concerns with the utmost attention to detail and professionalism. 10/10 wouldn't service my VW's anywhere else.
Yaris was our sales guy and he was the best sales person we’ve dealt with. Bought 6 cars through Schumacher and keep going back! Yaris has excellent communication and very efficient with the whole vehicle process. We bought an VW Jetta for our daughters and went straight to Schumacher and was pleased with whole experience.
My dealer Troy McGhee was amazing! He did everything so we could have an exceptional experience.
I was greeted by Daniel who is a friendly service advisor. He listened to my service needs and was quick to schedule my vehicle for service. Daniel was polite and kept me informed of the service progress.
Brought my car in for service for a flat tire and was pleasantly surprised. Shout out to Daniel B. for making this a smooth, easy process!
The service advisor (Daniel) was the best I’ve experienced since I’ve owned my car. He got me in and out was highly knowledgeable. My check engine light had been on since February. The last service advisor (I won’t say her name) blew me off and told me it would take weeks for an appt. And I’d have to leave my car for days! Daniel was kind and respectful and I can’t recommend him enough. He got me in and out within 1.5 hours and I was all set and now feel safe about driving my car.
Wonderful purchase experience. Noam Schmueli was awesome. He showed us several cars, assisted with narrowing it down to one. He went above and beyond to make us feel confident about our purchase. Coupled with Finance Manager, Steven Handy, it was an excellent experience. They both explained everything in depth and ensured we were good, before moving on to the next topic. We will definitely be returning future customers. Thank you all for everything.
Great salesperson!
Awesome team.
Overall very good impression except that VW doesn't offer a substitute car but thanks to Rob Venero, service advisor, I had a shuttle back home and our vehicle was serviced for just 2 days. He explained every step out car went through at the service and always kept me up to date. Thank you Rob for a great job.
Excellent service by Rob Venero today. Changed my key fob battery in minutes. Thanks
I am giving 5 stars for the amazing service I received from my Service Advisor Rob Venero. I usually get my oil changed at Valero but dread having to sit in my car to wait. I decided to go to Schumacher because I knew their waiting area was comfortable. When I arrived, Rob was very friendly and greeted me immediately. Rob is very knowledgable, helped answer my questions, and provided recommendations. I waited in the very nice, air-conditioned customer lobby and got some school work done. When my car was ready, Rob came and got me and let me know that ...
Very helpful when you pull up the service.
The best selling/buying experience! Henk really understood what we needed and gave great insight on how the process works!
Service associate kept me updated several times during the work on my Jetta. Altogether, I was there more than 3 hours, for a new battery and retooling the computer. They also washed the car.
After 5 years of owning my VW Tiguan I found the service department that won’t have me waiting all day for an oil change. Thanks to Rob Venero I was in and out in about 40 minutes for an oil change and tire rotation. This is the service department I will use from now on.
The window sticker should not show blind spot monitor and cross traffic alert and then credit back out at the bottom. I would not have purchased the Taos if it had not printed those 2 options . I missed seeing where it had been credited back out. I am disappointed in my purchased. this will not keep me from returning to Shumacher Lake Park.
Excellent service and knowledge. Don was very helpful in every way and took the time to answer all questions
They did a great job overall, just a little advance warning on delays would have helped, but overall very good
Service rep went out of his way to expedite the process. Courtious and efficient. Professional and personable. I would highly recommend the service department.
P.S. Special commendations for Michael Kennedy, Service Manager, and Daniel Berman, Service Advisor. As a caregiver I have very limited time every day. Both VW professionals were very supportive & helpful......made my VW Customer Service experience easy this time. Thanks again.
Rob Venero was very helpful and supportive of my friends needs for her VW. She had a flat tire and he provided support to get her back on the road.
I had a flat tire and I needed immediate assistance. Rob Venero was extremely helpful he had me in and out in the same day. Fantastic costumer service!
Rob was very pleasant and engaging. Through our conversations I learned he is a One piece fan, which is my favorite anime! He got me in and out and walked me to my car after it was serviced. So far it was the best service experience since I purchased my VW.
FIRST TIME IN TWO YEARS I HAD A GOOD EXPERIENCE WITH SERVICE AT THIS BRANCH. ROB WAS VERY ATTENTIVE AND RESPONSIVE.
I am giving 5 starts because since the beginning they were extremely helpful, since the Roadside Assistance to Daniel, the person who took care of the service. I was lost considering it is my very first brand new car and got overwhelmed, so their help to me was excellent.
Yaris Martinez was my salesman and he was very knowledgeable and respectful of my time. He made the whole experience so awesome! Great job Yaris! We appreciate all of your help!
I knew my battery was not working properly and I must say I was discouraged after my first trip to the service department but at that point it really wasn’t possible to detect the problem. When it engine light came on the second time and I was able to get it there it was handled immediately. I did have to wait a few hrs but I was given a new battery. It was a Saturday and there was no one to take me home and my husband was unavailable to pick me up. Anyway everything worked out and I ...
My VW Service Advisor, Rob Venetian, at the NorthLake totally WOWED me!
Great people to do business with. Yaris Martinez made me feel right at home and very comfortable. I would highly recommend buying from them!!
We recently bought our daughter's first car which can be nerve wracking for any parent. Yonatan Gonzalez helped to make it a great experience. He was friendly and really took the time to answer all of our questions. He made sure that our daughter's Tiguan had all of the features she wanted, AND that it had all of the safety features we wanted. Thank you Yonatan for making our family's first car buying experience 5 star.
Yonatan Gonzalez in sales helped get us everything we wanted and Sammy Hernandez in finance made the process as easy as possible. Everyone was genuinely friendly and knowledgeable. That's why we keep coming back to Schumacher in North Palm Beach!
Troy McGee my sales associate was honest and professional. As were the Mgr. And finance officer
Thanks Again Daniel Berman!!!Service Department For Your Help You Are Amazing Thanks 👍👍👍
From the moment I stepped into the dealership, I felt welcomed not only by Yaris, but all the staff within the dealership. I didn't feel stressed and Yaris helped me to the best of his ability to get me a deal I felt comfortable with. He was genuinely a people-person and did not make me feel like a business transaction.
Dealt with John the director of service. Very professional and personal. Thank you John.
Great experience!
I had a great experience at Schumacher! Very professional and courteous. I will be back!
Immaculate showroom, super friendly & knowledgable staff that stayed late to finalize a sale with me on a CPO VW vehicle. I couldn’t be happier or recommend Yaris, Sammy & the rest of the staff highly enough. Thank you!
The sales rep Yarvis Martinez and the sales manager Andy Mariano were professional and friendly. They made the purchasing experience enjoyable and stress free.
Amazing customer service and easy to work with! Worked with me to get my wife to sign documents and even found my mail box keys I left I’m my car! Troy was and amazing sales rep. And look forward to working with him again. Will be back in for the next car.
The sales rep Yaris Martinez and sales manager Andy Mariano were professional. They were friendly and easy to work with. It was a great customer experience.
Yaris Martinez was our sales associate. Thank you for your extremely professional service in purchasing my new Tiguan on May 24th! It was truly the smoothest purchase I have experienced in years at other dealerships!
Troy McGhee has been phenomenal. He’s professional, kind, knowledgeable and I just immediately knew he was the right salesman for me. Thank you Troy for such a great experience. Xoxo Kerry Rodier
Phenomenal car buying experience! Yaris, Noam and Alex were exceptional in handling the entire process!
Best car buying experience by far! Yaris, Noam and Alex gave exceptional customer service, were extremely friendly and knowledgeable, they expedited the purchase process en ensured we were comfortable throughout the same. I would highly recommend this dealership!
Staff was friendly, quick and thorough. Would recommend.
I have been a loyal customer for the pass 4 years. I have done business with the west palm Beach dealership until recently. Not happy with them but very happy with Daniel Berman customer service at Northlake dealership. He was willing to help me with my battery issue and in a speedy manner.
Daniel, in service, was just great! He arranged for a loaner car for me ASAP. I even missed my first scheduled appointment because of an emergency and felt so terrible, but Schumacher people were very understanding.
Amazing customer service and top notch team. Best dealership in the area! I would not change a thing and Noam and Alex were fantastic.
