Customer Reviews | Schumacher VW
Being 62 years old I have dealt with many car Dealerships from leasing to owning. This Dealership is the absolutely the BEST! Starting with the Manager, Greg who actually listens and is so accommodating to your every need. He is Awesome. His sales staff Mike and Garrett and even the service Cyndi are terrific. They treat you like Family. If you want a place you can trust, look no further. And in these days , trust in any dealership is very rare.Thank you Schumacher for a job Well Done.
Salesperson was very professional. All our needs where met.The price was reached after our much give and take.
Septimus in the service department went above and beyond to help me during my visit. I am very pleased with his service and highly recommend him to anyone.
Best experience i have had with a car salesman
John Garter is the best. Making my trade and leasing worth it.
Cindy was great!!! The part was back ordered but she got it in a few days faster than thought which made me more happy. Thank you!
Yusuf was the most helpful person I have interacted with. He made the car purchase such an easy experience. If you plan on purchasing a car, ask for Yusuf.
I had the pleasure of purchasing my new car this week at Schumacher NPB, and the experience I had was excellent, easy and enjoyable! Tom Ford was kind, professional, and very welcoming from the moment that I met him. Tom took the time to thoroughly answer all of my questions and address any concerns I had. He rolled out the red carpet for me and treated me like family. He truly treats his costumers with respect and kindness, and I look forward to working with him again in the future. This is my first time purchasing a new car, and ...
Chase Bonds helped me purchase a vehicle yesterday and made the experience well worth it. There was no pressure at any point. He was very informative of not only the vehicle I was interested in, but the process as a whole. Prior to visiting Schumacher of North Palm Beach and meeting with Mr.Bonds, my shopping experience wasn't the greatest, so I was apprehensive when I first came in, but quickly realized that I was in great hands. Chase was very patient with me, and before I knew it, I was out for a test drive in what I ...
Yousef was first class in helping me find the perfect car for my daughter. He was kind, thorough and rolled out the red carpet for us! The car was out front ready to go and we were out of his office in less than one hour. Steven in the business office was also extremely proficient and professional. The transition from the sales office to Steve was flawless and the welcome was just as kind. The entire staff as you walked in gave a warm welcome, eye contact and smiled. This is my second car purchase at Schumacher and I will ...
Amazing service, kind staff, great vehicle selection! Yousef is the best, super helpful and very kind! Definitely see him for any of your vehicle needs at Schumacher!!
Wilson in service is great! Very professional and provided great customer service.
Very pleasant experience - accommodating - informative - professional - courteous - no pressure & no typical sales pitch! Highly Recommend this dealership - Troy was my salesman and went over and above to ensure I received what I wanted and Petrov handled the financing and was very informative!
Went in just to look for cars. Yaris showed me what was in my price range winded up leave that DAY with a new 2022 Volkswagen toas! Yaris was so help full not only with me finding a car for me but with my 2 year old that was a little cranky. I would 100% recommend Yaris if you’re looking for a car he knows his stuff. He took the time to show me all the features on the car which are outstanding. He made the process painless and extremely fast which is never the case when buying cars. The whole team ...
I have been to three other car dealerships before coming here so this was my fourth one. I originally called Troy McGhee in the sales department such a nice gentleman and worked very well. Finally someone quick and organize to help me with what I need. The process with him and this company was super smooth and fast I couldn’t have been happier. I have been using Volkswagens for eight years and this is my fourth lease super happy with my new Taos 2022 !!!!!
One of the best car shopping experience I've ever experienced. Great customer service. Smooth and easy. Mike at sales was great and super helpful as well as Petrov at finance. Thank you
After having written a negative review, I sat down with the service GM, Jim L., and had a long conversation about solutions for the issues I’ve been having. He was extremely helpful and pleasant, even having taken over an hour and a half out of his schedule to be there every step of the way today during my service request. Jim has single handedly changed my mind about Schumacher. I appreciate everything the service department did to help me out today and for the effort made to fix the problems and making a plan to fix the ones remaining. ...
Winston was great!
Always a pleasure to get service here. Everyone is very nice and I really enjoy the coffee machine. Cyndi is always very professional & helpful.
Johan Velez and Tom Ford are amazing. This is the 4th car we have bought from Schumacher. They treat us like family
Wilson is my Service Manager and he is amazing, as always. I have been going to Schumacher VW of NPB for years. I have always been taken care of. If there are times when I have to schedule on a Saturday I am always in and out very quick. I will only buy and service from Schumacher VW of NPB.
As busy as the service department gets, Wilson was able to get my vehicle taken care of and kept me updated with from start to finish.
Entire process was conducted by Troy so professional, thank you very much and Mr. Petrov was so clear and helpful . Wonderful team.
My salesperson was Sammy and he was awesome. He took his time explaining everything to me and he helped me so much to get a car. He explained all the features of the vehicle as well. I definitely would purchase another vehicle from him in the future.
This was the easiest vehicle purchase I have made in over forty years. Everyone answered all my questions and there was never any pressure. Thanks
Hands down the best car purchase experience I have had in 25 years! No hard sell/pitch, transparent, professional, polite, efficient. Fantastic team from sensational sales person to manager to finance/paper guru. In these times, how refreshing to experience consumer business transactions as they should be!
It was a great experience, Yousuf was the sales advisor, we purchased VW Atlas cross sport everything went smoothly the car was clean he was with us through evening from the minute we entered till the end, everything was fast and easy, because I trusted him last week we purchased another VW for our daughter and it was really an amazing experience and soon we will be there to purchase another one for my youngest daughter.
Efficient, on time and quality work Wilson was great and kept me updated as to work progress to time promised.,,will come back as needs dictate
I WAS VERY WELL SERVED WITH COURTESY AND ATTENTION BY THE SELLER CALLED VERY ATTENTIVE CHASE I WAS HAPPY WITH THE PURCHASE AND SERVICE AND I CAN THANK YOU
Yousef is the best, always a HUGE help to find exactly what we are looking for. We are loyal schumacher customers because we know we will get taken care of. Thank you!
Cindy was so friendly and nice ❤️
ON A RECENT TRIP TO YOUR SERVICE DEPT. I WAS MET BY WILSON LUMBERTINE. HE WAS CARING FOR A NUMBER OF CUSTOMERS AT THE TIME BUT HE LET US ALL KNOW HE KNEW OUR ORDER OF ARRIVAL. HIS ATTENTION TO DETAIL GOT SOMETHING ACCOMPLISHED YOUR OKEE. SHOP COULD NOT DUE. I WOULD LIKE TO COMMEND HIM FOR BEING SUCH AN EXCELLENT REPRESENATIVE OF YOUR LAKE PARK DEALERSHIP. I WILL RECOMMEND YOU BECAUSE OF THIS EXPERIENCE. I WOULD REQUEST ALSO THAT A COPY OF THIS REVIEW BE PUT INTO HIS PERSONAL FILE.
Salesman was very informed and not pushy and we had a great deal Mike was awesome.
Our service advisor, Wilson is AMAZING! He is so helpful, communicates progress and shows that he cares. I love working with Wilson when my car needs service. He's a gem!
I just got my second VW atlas from Schumacher NPB. Tray McGhee was my sales man and he was great. I called in advance of my existing lease expiring and told him what I was looking for... he found it right away and worked a great deal for me. Very happy with Schumacher and recommend for sure. Will likely be a life long customer
Wilson the service adviser has done an outstanding job. He knows the business well and responds immediately. His customer service philosophy is outstanding. Thank you for a great job Wilson.
Very satisfied with the work done and customer service. A great experience. Jay took very good care of me, was communicative and transparent. Thank you!
My service advisor was very friendly and knowledgeable.
Brought my Beetle in for a simple recall. Ralph Faustin treated me like the only customer he has ever had. Got my car back 2 hours later. It was hand washed and cleaned on the inside. I had never visited that dealership before. Brought my new (2013) Beetle convertible in for an issue with the electronic starter this past Monday morning. Cindi from service took care of the car like it was her own. They kept the car overnight and when I picked it up the next day everything was working perfectly. Thanks for caring and all the attention Cindi!
In and out as described when scheduling. Cindy, Service Advisor, took care of me, explained timeframe, price, options, and escorted me to Customer Lounge. Easy Peezy!
Honest, caring staff that makes sure you get what you need and don’t do anything “extra” just to spend more money.
Cindy is simply the best! Always committed to get best service at responsable price.
Great experience Jan 8 2021 in the service department. Service advisor Darcie and especially Service Director Jim were terrific to work with and provided excellent customer care and concern
Thank you for seeing us immediately to take care of our(lost) key situation. Wilson Lubertine was instrumental in attending to the reprogramming of our keys and took care of all details and payment. He was super polite,. informative and had us back on our way within a half an hour. Thank you Mr. Lubertine.
Schumacher Volkswagen of North Palm Beach took care of my car's recall in a very responsible and professional way. Great service as usual.
Wilson was very professional and helpful. The service was great.
I don’t think if you have appointment that it should take 2 hours for a oil and filter change.
My experience at Schumacher Volkswagen was great, I’m new to the area so it was my first visit, it was a Smooth process I came for an oil change, the earlier the better is what I was told. Mr. Wilson was my representative for that day, he took great care of me and my 2014 Passat, I will be back there for my next service. Thanks again for a great customer service.
Great Customer Service
Came to Schumacher from Miami since we didn't want to deal with Miami sales people. All I can say is IT WAS WORTH THE DRIVE! Damian was amazing, answered all our questions and was very friendly and knowledgeable, not pushy in any way. Dimitry the Manager was so accommodating and definitely went above and beyond his job duties. Chris the Business Manager met all our demands and even included some major perks which we appreciated so very much. If you're in the market for a car definitely take the time to visit Schumacher, great buying experience and then ...
Hassle-free experience - Wilson, is an asset to Schumacher!!
We love our 2013 Touareg TDI, now with 112,000 miles, so we want it well cared for. And....Cindy has always been professional, prompt and well informed. She deserves a promotion, raise in pray, more paid vacation, an expense allowance and fully funded pension account.Can you take care of that please?
Outstanding people, honest and made everything work perfectly.
Very good service and thanks for being nice specially mr Wilson, was a great job they change the oil and rotate my tires also get free car wash,thank you very much.
I’m very pleased with the service from Schumachervolkswagen. My service representative Wilson is the best to deal with. No complaints at all.
Wilson could not be a better service representative at the VW Dealership. He is kind, accommodating, always goes above and beyond to assist his client. Really appreciated how much he cares!
got to dealer at time of appt and was recieved with welcome. was directd to the waiting room, everyone had mask on which was appreciated. the wait was a little longer than expected but the shop was every busy, can be expected. over all the visit good. wilson was ver efficient, and i thank you.
On time and complete yearly service and checkup. Thanks.
Nick was professional and delivered the repair in record time and at EXACTLY at the cost quoted, and extended a $10.00 credit on the oil change and took care of a recall I was not aware of, all done within the time he said it would be done!
Wilson is the man!
